Terms & Conditions

The agreement is between:

• The Service Provider (Rappid Response Proprietary Limited, South Africa) and its affiliates; and

• You, the end-user of the Application and Services.

By downloading, registering for, or using the Application, you agree to be legally bound by the Terms.

The Service Provider operates a technology platform that:

• Connects users to the nearest vetted private (or, where necessary, public) security or medical responders

• Uses geolocation to dispatch assistance after a Panic Activation

• Operates in defined Coverage Areas (currently South Africa, Kenya, and the United Kingdom)

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The Service Provider:

• Facilitates access to independent third-party Responders

• Does not directly provide armed response or emergency medical services

• Does not guarantee response times or availability

• Services are activated via the mobile Application, panic button remote, or emergency phone line.

• Responders are independent contractors, not employees or agents of the Service Provider.

• Availability depends on:

  • Geographic coverage

  • Network signal

  • Device functionality

  • Responder availability

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Out-of-coverage areas may result in delayed or no response.

• Services begin upon sign-up and continue indefinitely unless cancelled.

• Users may cancel via the Application (effective within 35 days).

• Each subscription includes.

• A surcharge may apply if the Response Limit is exceeded.

• The Service Provider may reject activations exceeding the fair usage limit.

You are responsible for:

• Providing accurate and updated personal information

• Maintaining device functionality, battery, signal, and data access

• Safeguarding login credentials and OTP verification

• Ensuring panic button devices are properly linked

• Complying with applicable laws

• Misuse, unlawful activity, or breaches may result in immediate termination.

Services are limited to defined Coverage Areas and may change.

• In Out-of-Coverage Areas:

• Response is not guaranteed

• No response time estimates are provided

• Public or alternative responders may be used

• You indemnify the Service Provider against claims arising from response delays or non-response.

• Manufactured by independent third parties.

• The Service Provider is not responsible for:

• Device malfunction

• Warranty claims

• Damage, battery failure, or courier costs

• Only one panic button may be linked per profile.

• Unlinked devices will not trigger a response.

• Only registered numbers will be recognized.

• The Service Provider is not liable for:

• Signal loss

• Lack of airtime/data

• Inaccurate or missing location data

• SMS failures

• You must update your mobile number if it changes.

• The Service Provider retains ownership of all intellectual property in the Application and Services.

• Users receive a limited, revocable, non-transferable license for personal use only.

• Reverse engineering, copying, or misuse of content is prohibited.

The Service Provider processes personal information in accordance with applicable data protection legislation, including:

• South Africa’s Protection of Personal Information Act (POPIA)

• Kenya’s Data Protection Act

• UK Data Protection Act

• Other applicable data protection laws

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Key points:

• Location data is used for emergency dispatch purposes.

• Information may be transferred internationally where necessary.

• De-identified data may be used for analytics and service improvement.

• You must obtain consent when providing third-party personal information.

The Service Provider does not guarantee uninterrupted access to:

• The Application

• Network connectivity

• Third-party integrations

• Responder acceptance

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Services are provided “as is” and “as available.”

You warrant that:

• You have legal capacity to enter into the agreement.

• You are not prohibited from receiving the Services.

• All information you provide is accurate.

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The Service Provider disclaims all implied warranties including:

• Merchantability

• Fitness for purpose

• Accuracy

• Non-infringement

• Continuous availability

• Use of the Services is at your own risk.

• The Service Provider is not liable for:

  • Acts or omissions of Responders

  • Device failure

  • Signal/data issues

  • Service interruptions

  • Indirect or consequential damages

• Maximum cumulative liability is capped at GBP 500.

You indemnify the Service Provider against claims arising from:

• Delays or rejected responses

• Acting on instructions received via your account

• Inaccurate personal information

• Exceeding fair usage limits

• Third-party misuse of your account

• Disputes must first be resolved through negotiation.

• If unresolved, disputes proceed to arbitration under AFSA rules.

• Arbitration venue: Johannesburg.

• Proceedings conducted in English.

• Urgent court relief remains available.

The Terms are governed by the substantive laws of South Africa, regardless of where the Services are provided.

• The Service Provider may update the Terms at any time.

• Continued use of the Application constitutes acceptance of revised Terms.

• Users are responsible for reviewing updates.